Terms of Service

Last updated: February 2026

1. Scope of Service

RR (“we”, “us”) provides professional e-commerce photo editing services including, but not limited to, background removal, retouching, ghost mannequin, shadow creation, color correction, and compositing.

2. Orders & Delivery

Orders are processed within the SLA tier selected at submission. The default operational lanes are Standard (48 hours), Rush (24 hours), and Super Rush (12 hours). The SLA clock starts only after payment is confirmed and the required source files/specs are complete. Enterprise or Premium contracts may override the target turnaround in writing.

3. Revisions & Refund Policy

Included revisions are tier-based: Basic (1 round), Pro (1 round), Premium (2 rounds). Across all tiers, the maximum is 3 rounds per order. If final output still does not meet the agreed brief after the allowed rounds, a partial or full refund may be issued at our discretion. Refund requests must be submitted within 7 calendar days of delivery.

4. Intellectual Property

All original images remain your property. Edited outputs are licensed back to you upon full payment. We retain no rights to use your images for marketing without explicit written consent.

5. Acceptable Use

You agree not to upload content that is illegal, infringing, or violates third-party rights. We reserve the right to decline any order that violates this policy.

6. Limitation of Liability

Our total liability for any claim arising from these terms shall not exceed the amount paid by you for the specific order in question.

7. Governing Law

These terms are governed by and construed in accordance with the laws of the jurisdiction in which RR is incorporated.